About the Customer
Our client is a leading manufacturer of cross-linked polyethylene (XLPE) storage tanks built to handle some of the toughest challenges in specialty chemical storage. Their tanks are designed for extreme conditions, with the capability of safely storing highly corrosive and temperature-sensitive chemicals. With a strong reputation for durability and reliability, their products serve industries where safety and precision are non-negotiable.
The Challenge: A Manual Stuck in the Past
Imagine using a 20-year-old manual to maintain modern equipment—frustrating, right? That’s precisely what field technicians were dealing with.
- Difficult to Navigate:
Initially created in MS Word years ago, the manual was cluttered and visually outdated.
- Hidden Critical Data:
Key maintenance and troubleshooting details were buried, slowing down work in the field.
- Hard to Update:
The company needed a manual that could be easily updated and re-used without a complete redesign each time.
These were major roadblocks for a company committed to safety and efficiency. They needed a solution that made information clear, accessible, and future-proof.
The Solution: Making Key Information Stand Out
We stepped in to transform their aging manual into a modern, easy-to-use resource for technicians in the field. The goal? Make the most critical information jump off the page.
What We Did:
- Revamped the Visuals – We replaced outdated layouts with a clean, intuitive design that made key data easy to find.
- Highlighted Critical Information – Important safety instructions and troubleshooting steps now stand out, reducing time spent searching for answers.
- Created an Editable, Future-Proof Format – Instead of a static document, we delivered a graphically enhanced, easily updatable version, making future revisions seamless.
- Improved Field Usability—Technicians now have a clear, structured guide that helps them do their jobs faster and safer.
The Impact: A Manual That Works for the People Who Use It
The result? A streamlined, visually appealing, and practical manual that makes fieldwork easier and more efficient.
- Faster troubleshooting – Key details are now front and center, cutting down on time spent flipping through pages.
- Better user experience – The updated design makes complex information transparent and accessible.
- Seamless future updates—The company now has a flexible, editable format that can evolve with its products.
By modernizing their documentation, the client improved usability and reinforced their commitment to safety, efficiency, and innovation in chemical storage solutions.
